Smart features
Aesthetic clinic software features that fill your diary and run on autopilot
Most clinic software gives you a calendar and a patient list. Clinic Membership goes further — with smart features that turn cancellations into bookings, enforce your clinical protocols online, and keep memberships and follow-up running without reception chasing.
Here are some of our smart features — the ones UK aesthetics clinics ask about most. They are not the whole platform, but they show how Clinic Membership fills your diary and keeps the predictable work running on autopilot.
Smart waitlist
Cancelled slots fill themselves
When a patient cancels or moves, an empty slot is easy to lose. Reception ends up ringing down a list — or the hour stays unfilled. The smart waitlist matches freed slots to patients who have already told you when they can come.
Patients save preferred days, times and treatments in the portal. When something opens up, matching patients get an email with a one-click booking link. Prefer-earlier patients can be moved automatically instead of creating duplicate appointments.
- Patients set weekday and time-band preferences once
- Automatic emails when a matching slot opens
- One-click booking from the alert — no phone tag
- Optional move-earlier instead of a second booking
Treatment booking rules
Your protocols, enforced online
Your clinicians know review windows, minimum spacing and which treatments cannot sit back-to-back. Online booking should enforce the same rules — not offer slots your team would refuse.
Clinic Membership applies treatment booking rules in the patient flow: review appointments only inside the right window, spacing between visits, and blocked combinations. Patients see the next eligible date, not a slot that creates a diary problem.
- Review timing windows per treatment
- Minimum days between visits
- No back-to-back bookings where you forbid them
- Patients only see clinically valid dates online
Membership treatment planner
Members book their year in one go
Membership patients should not have to book one appointment at a time while your team works out when each treatment is due. The membership treatment planner reads the plan, calculates ideal dates, and finds real slots in your diary.
Members can confirm several visits in one go — aligned to your loading protocols and maintenance schedule. Less admin for reception, clearer expectations for patients, and a diary that reflects how memberships actually work.
- Ideal dates calculated from the membership plan
- Batch booking across multiple treatments
- Real availability from your live calendar
- Built for loading courses and maintenance plans
Patient-aware booking
New, returning and lapsed — handled automatically
A new patient, a lapsed patient and a regular member should not all see the same booking menu. Patient-aware booking adapts the flow automatically — consultation-first for new patients, re-engagement paths for lapsed patients, and direct treatment booking for active members.
Intake waitlists, consultation requirements and lapsed-patient rules run in the background. Reception does not need to check every record before someone books online.
- New, returning and lapsed flows handled automatically
- Consultation-first rules where you require them
- Intake waitlist for new-patient demand
- Less manual checking before online bookings land
Automated follow-up
Aftercare, rebooking and reviews — switched on
Aftercare, rebooking nudges, review requests and appointment reminders should not depend on someone remembering to send them. Automated follow-up runs per treatment on your timing — switched on once, consistent every time.
Configure what goes out after each visit type: aftercare instructions, rebooking reminders, Google review requests and standard appointment reminders. Your team focuses on the clinic floor; the platform handles the predictable patient communications.
- Aftercare emails per treatment type
- Rebooking reminders when patients are due again
- Review requests on your schedule
- Appointment reminders without manual sends
Try the full platform — smart features included
Smart features like these are included on every plan — waitlist matching, booking rules, membership planning, patient-aware flows and automated follow-up. Start free with up to 10 patients — no card required.
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