When staff book, reschedule, cancel, or mark a no-show, Clinic Membership often queues an email to the patient (confirmation, update, or cancellation). Emails are not sent instantly — you have a short window to stop them if reception is still fixing the diary.
Open Live activity
- Go to Admin → Calendar.
- Click the lightning bolt in the toolbar.
- The Live activity panel opens on the left — a feed of recent bookings, changes, waitlist events, and cancellations from your audit trail.
- The list refreshes automatically while the panel is open.
- Click Full audit trail at the bottom for the complete history.
Stop a patient email
- After you save a booking, move, or cancellation, look for the same event in Live activity.
- While the countdown ring is visible (about 60 seconds for new bookings and cancellations; slightly longer after a reschedule), click the square Stop button.
- The email is cancelled — the patient will not receive it.
- If the ring has expired, the email has already been sent.
Tip
Keep Live activity open on a busy reception screen. If two people are editing the diary, it shows who changed what and gives either person a chance to stop a mistaken email.
When stop is available
- New staff-made bookings — confirmation email.
- Reschedules — updated time email (includes a short debounce if you move the same visit twice quickly).
- Cancellations and no-shows — cancellation or no-show notice where configured.
- Not every audit line has a stop button — only actions that would email the patient.
Other calendar shortcuts
The same toolbar includes privacy mode (hide surnames), Smart view (zoom to opening hours), and Jump ahead date shortcuts — see Smart features on the admin calendar.