Back to Documenti

    Set up users in Documenti

    Add practitioners and reception in Documenti — use the same email as Clinic Membership so tasks and the daily list match staff.

    Each person who uses Documenti needs a user account in the Documenti app. For the Clinic Membership integration to work smoothly, their Documenti email must match their Clinic Membership login email.

    Add users in Documenti

    1. Sign in at app.documenti.co.uk as your clinic owner or admin.
    2. Open User Management from the main menu.
    3. Add each clinician and any reception staff who need Documenti access.
    4. Set their role — practitioners see the daily list and clinical tools; admin users can manage forms and procedures.
    5. Use the same email address they use to sign in to Clinic Membership.
    Documenti users list with practitioner accounts
    Documenti users — match each email to the same person’s Clinic Membership login.

    Why email matching matters

    • Tasks assigned in Clinic Membership go to the Documenti user with the same email.
    • Appointments on the daily list show the clinician name from the booking — staff mapping uses email behind the scenes.
    • A mismatch means tasks may not assign, or the wrong person appears on the list.

    Tip

    Add the person in Clinic Membership first (Settings → Team), then create their Documenti user with the identical email.

    What happens next

    Still stuck?

    Send us a message and we'll get you sorted. If you're logged in, you can also use the ? Help button in your admin dashboard.

    Contact support