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    Your Clinic Membership subscription

    Manage your software plan, billing, and upgrades on the Premium tab — separate from patient Stripe payments.

    Your Clinic Membership subscription (Free, Founders, or Founders+) is billed separately from patient payments through Stripe Connect. Manage your software plan, payment method, and invoices under Settings → Premium.

    View and change your plan

    1. Go to Settings → Premium.
    2. Review Platform subscription and Your plan.
    3. To upgrade or change plan, use the upgrade controls or Change plan.
    4. Complete checkout in Stripe if prompted.
    Premium tab showing platform subscription plan
    Settings → Premium — your software subscription and plan status.

    Billing and cancellation

    1. Click Manage billing to open the Stripe customer portal.
    2. Update your card, download invoices, or cancel from there.
    3. Read What happens if I cancel or downgrade? on the Premium tab before changing plan.

    Note

    Patient payments (Settings → Payments) use your clinic’s Stripe Connect account. Premium billing is for Clinic Membership software only.

    What happens next

    Still stuck?

    Send us a message and we'll get you sorted. If you're logged in, you can also use the ? Help button in your admin dashboard.

    Contact support