Patient cancel and reschedule rules

When card on file is enabled, notice and late fees live under Booking settings. You can also show a cancellation consent at booking so patients agree to your policy before they confirm.

Set notice and fees

1. Go to Settings → Calendar → Booking settings.
2. With Card on file for bookings on: set Notice required (hours) and Fee inside that notice (£).
3. If card on file is off: use Cancellation settings for Minimum notice and Late cancellation fee instead.
4. Click Save settings.

Show your cancellation policy at booking

1. Scroll to Cancellation settings on the same page.
2. Switch on Enable cancellation policy consent.
3. Edit the policy text — use {{NOTICE_PERIOD}} and {{LATE_FEE}} placeholders where helpful.
4. Click Save settings.

What happens next

• Set up card on file for bookings

  Enable card on file to charge late fees automatically.

• Charge no-show fees

  Handle no-shows from the calendar.