Clinic Membership gives members a simple way to hear when they can book a visit that is not open yet. If you have ever wanted to notify patients when booking opens without your clinic keeping a list on a sticky note, this is the feature: the member asks to be reminded, and they are emailed when the diary opens.
Most owners know the pattern. Your diary opens in blocks. A member wants a visit that is not open to book yet, so they ask at the desk: "Can you let me know when you open the diary?" Reception says of course, writes a name somewhere, and means it. Then the week gets busy. The note moves, the person who wrote it is off, and the member never hears.
Nobody did anything wrong. A promise to remember is just a fragile thing to build a diary on.
How Remind me when I can book works in Clinic Membership
It starts with the member. When a visit is not open to book yet, they tick "Remind me when I can book this". That is the whole of the ask on their side.
The reminder then shows under Upcoming, so the member can see it sitting there alongside the rest of what is coming up. If they change their mind, they can cancel it.
When the diary opens, the member is emailed. Nobody at reception has to remember who asked, find the note or make a round of calls.
That is all it does, and we will keep it that plain. It is a reminder that the diary has opened. It is not a booking and it does not hold anything for the member; they still book the visit themselves.
Why the reminder belongs with the member in Clinic Membership
There is a quiet difference between a reminder that lives at reception and one that lives with the member.
A note at reception depends on the right person seeing it at the right moment. A reminder the member has ticked sits under Upcoming, where they can see it, and the email goes out when the diary opens. The member is not wondering whether anyone remembered, and reception is not carrying a list of promises in their head.
It also takes a little awkwardness out of the desk. Instead of "I'll try to let you know", your team can point members to the reminder and move on, knowing the email follows when the diary opens.
Put simply, the member does one thing: on a visit that is not open to book yet, they tick "Remind me when I can book this". The reminder shows under Upcoming, where they can see it and cancel it if they need to, and they are emailed when the diary opens. That is the whole feature, from start to finish.
What members see in Clinic Membership
From the member's side, it is a short, clear path:
- A visit they want is not open to book yet. Instead of leaving it there, they tick "Remind me when I can book this".
- The reminder shows under Upcoming. They can see they asked, without needing to check with the clinic.
- They can cancel it. If plans move, they remove it themselves.
- They are emailed when the diary opens. Then they can go and book.
Nothing about this asks members to learn something new. It sits where they already look.
What your team notices with Clinic Membership
Day to day, the change is mostly what stops happening.
- Fewer "can you let me know" notes. The member ticks the reminder instead of asking reception to remember.
- No list to keep. Reception does not need to hold names on paper or in a spreadsheet for when the diary opens.
- Fewer awkward follow-ups. Members are not left asking why nobody told them.
- Clear expectations at the desk. Your team can explain it in one sentence: tick the reminder, and you will be emailed when the diary opens.
None of this replaces your team's welcome or their judgement. It just takes one job off a busy desk.
When dates feel hard to get, patients behave differently, and it is worth understanding why. Our post on what patients do when appointments feel scarce looks at that side of things.
First steps with reminders in Clinic Membership
You do not need to change how you open your diary to use this. A sensible first pass looks like this:
- Think about when members usually ask to be told about the diary, and which visits they tend to ask about.
- Tell reception how it works, so that when a member asks, they can point them to "Remind me when I can book this" rather than writing a note.
- Mention that the reminder shows under Upcoming, and that members can cancel it themselves if their plans move.
- Be clear that it is an email when the diary opens, not a booking, so members know they still book the visit themselves.
- Retire the sticky notes. Once members are using the reminder, the paper list has nothing left to do.
After that, the reminders look after themselves.
A diary that keeps its word with Clinic Membership
Members asking to hear when the diary opens is a good sign. It means they want to come back. The difficult part has always been remembering to tell them.
With Remind me when I can book, the member ticks the reminder on a visit that is not open yet, sees it under Upcoming, can cancel it if they need to, and is emailed when the diary opens. The promise sits with the member, not on a note at reception.
Clinic Membership brings your patients, calendar, memberships and payments together in one place, so the diary and your members stay in step. Free covers up to 10 patient records. See pricing for paid plans.
