Back to Memberships

    Add patients to a membership

    Add a patient from the membership dashboard — send an invite link or build their package first.

    Once membership plans are set up, add patients one at a time from the Membership dashboard. Choose whether they receive a link to build their own plan, or you build a bespoke package and send it for review.

    Send an invite link

    1. Click Membership in the top navigation.
    2. Click Add New Member.
    3. Enter name, email, and mobile.
    4. Choose Send invite link.
    5. Pick the assigned admin contact if prompted.
    6. Click Continue — the patient receives an email with their invite link.
    Add New Member dialog with Send invite link selected
    Add New Member — choose Send invite link so the patient builds their own plan.

    Build a package first

    1. Click Membership → Add New Member and enter the patient details.
    2. Choose Build package now, then click Continue.
    3. Add treatments from the catalogue — they appear in the package on the right.
    4. When you are happy with the plan, click Send to Patient.
    5. The patient receives an email to review, sign, and set up payments.
    Membership package builder with treatments in the cart for Sarah Mitchell
    Build package now — add services to the cart, then Send to Patient when ready.

    Tip

    Settings → Membership → Membership status controls whether patients can self-serve sign-up (Promoted) or invites only (Invite only).

    Suggest from history

    If the patient already has visits or checkouts and no membership yet, open their patient card → Membership → Suggest from history to build a package from that data — see Smart membership packages.

    What happens next

    Still stuck?

    Send us a message and we'll get you sorted. If you're logged in, you can also use the ? Help button in your admin dashboard.

    Contact support