Appointment reminders are sent by email before a visit (for example 24 hours ahead). They are different from rebooking emails (after a completed visit) and aftercare emails (when you mark complete). Optional WhatsApp and SMS use the same Hours before appointment timing once you turn those channels on.
Customise the reminder email
- Go to Settings → Communications.
- Under Email templates, click Booking to filter booking-related emails.
- Find Appointment reminder — edit the subject or body if you want your own wording.
- Set Hours before appointment (for example 24) on the same row.
- Click Save settings at the bottom of the page.
Include the clinic location
If you have more than one site, add {{locationName}}, {{locationAddress}}, or {{locationSection}} to the reminder (and to Booking confirmation / Booking updated). They fill when the appointment has a location; otherwise they stay blank. Full list: Communications and email templates.
Note
Reminders send automatically for confirmed appointments. Patients who have not confirmed may receive a separate confirmation email first — also under the Booking filter.
Optional WhatsApp or SMS
After email reminders are set, you can add WhatsApp and/or SMS in the same Communications settings. If both mobile channels are on for the clinic, each patient picks WhatsApp or SMS — never both. Email still goes out either way.
What happens next
Communications and email templates
All templates, location placeholders, and marketing opt-out.
Send rebooking reminders
Nudge patients to book again after a completed visit.
Connect WhatsApp notifications
Optional WhatsApp reminders for patients who opt in.
Set up SMS notifications
Optional SMS reminders — charged on your Clinic Membership invoice.