Help Centre
Patient communications
Rebooking reminders, aftercare emails, WhatsApp and SMS notifications, and email templates.
Communications and email templates
Find every patient email in Settings → Communications, location placeholders, marketing opt-out, and template filters.
Send appointment reminders
Automatic email before each visit, timing, wording, optional location details, and optional WhatsApp or SMS.
Send rebooking reminders
Nudge patients to book again after a visit: one email per completed appointment, timed from when the appointment ends.
Send aftercare emails
When a visit is marked complete, send one combined aftercare email with treatment-specific instructions for that service.
Connect WhatsApp notifications
Connect your WhatsApp Business number via Meta, add a payment method, then turn on appointment reminders and optional waitlist alerts.
Set up SMS notifications
Turn on paid text reminders and waitlist alerts, set your sender name, and understand how patients choose SMS or WhatsApp.
Still stuck?
Send us a message and we'll get you sorted. If you're logged in, you can also use the ? Help button in your admin dashboard.
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