Set up clinic locations

Locations represent each clinic site you book against — a main clinic, a second branch, or a dedicated room suite. Once you add a second location, location filters appear on the calendar and patients can choose a site when booking online.

Add a location

1. Go to Settings → Calendar.
2. Scroll to Locations.
3. Enter Name (for example Main Clinic or Harley Street).
4. The slug is generated automatically — used in booking links.
5. Optional: add Address for your team’s reference and for patient emails.
6. Click Add location.
7. Repeat for each site, then Save settings at the bottom of the page.

Appointment buffer

1. Edit a location under Settings → Calendar → Locations.
2. Turn on Appointment buffer.
3. Set Buffer after appointment (minutes) — for example 10.
4. Save location, then Save settings at the bottom of the page.

Extra minutes are blocked on the calendar after each appointment at that site (travel or room turnover). Example: a 20-minute treatment with a 10-minute buffer uses a 30-minute block. Smart waitlist also uses this longer block when checking whether a freed slot fits.

After you add locations

• Assign locations on each clinician’s rota under Settings → Team.
• Optional: tie a service to one location in Settings → Calendar → Services.
• Admin → Calendar shows a Location filter when you have more than one site.
• Your online booking page shows a location step for patients.
• Booking confirmations and reminders can include location name and address — see Communications and email templates.

What happens next

• Set up rooms and resources

  Add rooms or devices tied to a location.

• Set staff rotas

  Set which locations each clinician works at.

• Filter the calendar and book at a location

  Use location filters on the diary.

• Communications and email templates

  Add location name and address to booking emails.